FAQs
Product Information
What types of jerseys do you sell?
We specialize in:
- Club Team Jerseys (League Teams)
- National Team Jerseys (Country Teams)
- Retro & Special Edition Jerseys
Do you offer custom jerseys?
At the moment, we only sell pre-designed jerseys, but stay tuned for future customization options!
What sizes are available?
We offer a wide range of sizes from S to XXL (depending on the jersey). Check our size guide for accurate measurements before ordering.
How do I choose the right size?
Customers can refer to our Size Chart for accurate measurements.
Do you offer bulk discounts?
Yes! Groups of 5 or more can use the discount code GRUPOS for 5% off.
Shipping & Delivery
How long does order processing take?
Orders are usually prepared and shipped the same day or within 2 business days, except during peak seasons like Christmas. This processing time is not included in the shipping estimate.
How long does shipping take?
Shipping times vary by location:
- Domestic Orders: 3-7 business days
- International Orders: 7-14 business days
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
What should I do if my delivery is delayed?
If your package doesn’t arrive within the estimated timeframe, please contact us. If the carrier declares it lost (after approximately 30 business days), we offer a refund or replacement, depending on stock availability.
Returns & Exchanges
Do you offer returns or exchanges?
Yes! We accept returns and exchanges within 7 days of delivery as long as the jersey is unworn and in its original packaging.
Can I return an item?
Yes, customers have 14 days from delivery to return items, provided they are in perfect condition and in their original packaging.
Are there any items that cannot be returned?
Returns are not accepted if the item is:
- Damaged due to misuse
- Customized
- Purchased on sale
- Returned after 14 days
Who covers the return shipping costs?
Customers cover the return shipping costs unless the return is due to a manufacturing defect.
Promotions & Care Instructions
Are there any promotions available?
Customers who share a photo review receive a special discount for their next purchase. Promotions vary by season, so follow us on social media and subscribe to our newsletter to stay updated.
How should I care for my product?
- Store in a cool, dry place
- Hand wash or use a delicate cycle with mild detergent
- Avoid fabric softeners, direct sunlight, and tumble drying
